Frequently asked questions

Our consultants will gladly chat with you about any inquiry. Click the green chat button at the bottom right to chat with the next available consultant, or you can find our contact numbers at https://www.gorealtravel.com/contact. If we do not answer immediately, please leave a message, we will respond within a few hours. Alternatively, you can always email us at support@gorealtravel.com.

Our customer service center and sales departments are based in Prague, in the Czech Republic. This allows us to stay closely connected to our destinations, support travelers in real time during their trips, and maintain strong relationships with our local partners and accommodations. Our team is international, with members from across Europe and North America, including Canadians, Brits, Czechs, Slovaks, Americans, and others. This mix of perspectives helps us combine local expertise with a broader understanding of our travelers’ needs. For purchasing, Go Real Travel Inc. is incorporated in the United States, and all transactions are processed through a U.S.-based merchant provider (PayPal). This structure provides a straightforward, secure, and familiar payment process for customers.

Once you have been paired with a consultant you will find their direct contact details in the signature of their email.

We completely understand the need to be careful when purchasing travel arrangements. There are several ways you can check up on us from impartial sources: 1. Trust Pilot You can read reviews from our travelers on our TrustPilot page here: http://bit.ly/GoRealTravel-TrustPilot 2. Facebook You can read reviews from our travelers on our Facebook company page here: http://bit.ly/GoRealTravelFacebookReviews 3. Meet with us in person Our customer service is located in Prague so if your travel plans include Prague, we would love to meet you in person! Okay, by the time you get to this point, you will already have paid for your trip, but we still always like chatting face-to-face with the clients we've talked to on phone and by email.

The price of any potential trip is quoted for you as soon as you generate an itinerary through our trip builder or save one of our pre-created trips with your hotel and date preferences. However, this price can be further adjusted according to your customizations. Our consultants are skilled in calculating trips for any budget and will work with you to devise a trip that best suits your needs and preferences.

Your custom itinerary shows the cost of the package and lists all the activities included. Every trip varies according to client preference. Items always included in our packages are hotel nights, transportation between cities (rail, bus, shuttle), and scheduled guided walking tours & excursions. Examples of optional inclusions are breakfast, airport and rail station transfers, public transportation tickets, transportation on self-guided excursions, entry into selected attractions, and museum visits with a guide. Generally, our trips never include lunch, dinner, tips, and entry to attractions that you can book online or purchase on site. We can advise you on these costs so you can estimate your total spending for the trip, or in some cases, book the tickets for you for an additional fee.

You can pay directly on our website or through an invoice issued by Stripe. If you are paying in US dollars, Canadian dollars, Australian dollars, Singaporean dollars, or New Zealand dollars, you can use your local currency. Otherwise, we set the trip price in US dollars. You can pay for the trip from anywhere in the world so long as you have a credit card.

Once you confirm your trip with us we ask for a small non-refundable deposit, taken from your total trip cost. This is to compensate for our consultancy and booking management services, as well as the information we have gathered for your itinerary. After this, we request the balance of your trip be paid before we finalize your itinerary. This balance is not due until 50 days before the date of your arrival, but clients who wish to do so may pay it earlier.

Your deposit covers travel consulting services already rendered and detailed travel information provided after payment, and as such is nonrefundable. However, deposits can be credited to a future trip in the case of cancellation. The balance is refundable based upon the following schedule: More than 50 days before your trip: Deposit is non-refundable. The balance payment is 100% refundable. 21-50 days before your trip: Deposit is non-refundable. The balance payment is 75% refundable. 11-20 days before your trip: Deposit is non-refundable. The balance payment is 25% refundable. Within 10 days of your trip: Deposit and Balance are non-refundable. For more details on refunds please check: https://www.gorealtravel.com/terms-of-use/ If you do cancel a trip at short notice, be sure to inquire with your travel insurance company about which reasons for cancellation are covered under your policy's cancellation provisions.

Our full Itineraries are packed with all the details you need for your trip, and as a result, they can be very long. If you do not want to print your Full Itinerary, you can just save the PDF to a tablet or smartphone, although it can be difficult to read on a smaller mobile phone. You can rely on the Go Real Travel mobile app instead, although you should still print out your ticket booklet. This is especially important in case you run out of power or don't have a signal on your phone. If you do print the itinerary, we suggest emailing both the Full Itinerary and the Ticket and Voucher Booklet as attachments to a local print shop such as a UPS store. Ask them to print the attachments and bind them into one combined document for you. Instruct them to print the itinerary double-sided to reduce the bulk, but please make sure they print the Ticket and Voucher Booklet one-sided. Each day you travel, you can just rip that day out of the itinerary so you do not have to carry around the full itinerary. In any case, be sure to download the Go Real Travel Mobile App in iOS or Android.

Yes, you do. Even if you do not print the Full Itinerary, you should still print the Ticket and Voucher Booklet as some train conductors and tour companies only accept paper tickets and vouchers. Also keep in mind that your phone can run out of batteries, or lose its signal. Having your tickets already printed on paper is a great backstop in case of unforeseen complications with your phone.

Before you travel, make sure your cellphone can make calls and connect to the internet while you are overseas. Having a working cellphone enhances your travel experience, and allows you to call Go Real Travel’s emergency line should any situation arise. In general, travel today requires a functioning cell phone that you can use even while roaming and not connected to wifi. We also highly encourage you to have a cell phone so you can use the Go Real Travel mobile app to access your itinerary. The best way to optimize your cellphone for overseas use is simply talking to your provider. Most cellphone providers have international roaming services at very affordable rates. Tell your network provider about the regions and countries you intend to visit, and they should be able to suggest an international data and calling option that is best for you. Some providers let you keep the same rate you pay at home for data, texts, and minutes with a flat surplus fee for roaming. Others have a per day fee that allows you to use your phone exactly as you would at home. Americans, in particular, should be aware their provider can lock their phone if it leaves the North American region. It is strongly recommended to check with your provider to ensure this does not happen. eSIMs provide another convenient way to stay connected. If your phone is unlocked, you can easily download an eSIM plan from a local or international provider without needing a physical SIM card. This allows you to access local data rates and avoid roaming charges from your U.S. carrier. If your phone is locked by your carrier, you'll probably still need to rely on your existing provider's international roaming plans. Always check compatibility and coverage of the eSIM service in your travel destination before departure.

In almost all cases the answer is yes. Your phone will automatically pick up a network wherever you travel and function just like you are used to. There are a few exceptions though. In the US and Canada, older cellphones from Sprint, Verizon, US Cellular, Telus, and Bell rely on a technology that does not work in Europe or Asia. So if you have a several-year-old phone from one of these carriers, check with them to see whether your phone will work.

We recommend choosing a roaming plan with high-speed data - ideally 4G. The amount of data you need will depend on your estimated daily use. Remember, you’ll probably use slightly more data abroad than you do at home. If you are a light user, 3GB of data per month of travel should be plenty. However, if you’re someone who streams a lot of video or makes video calls while roaming, you may wish to consider 5GB or even 10GB packages. For call minutes, a good rate is $0.20 per minute or lower.

Purchasing a SIM card is generally less expensive than an international roaming plan. However, there are downsides. If you bought your phone through a carrier plan, it may need to be unlocked before it functions with another SIM card. Most carriers will refuse to do this unless you have already paid off the phone. Also, if you are traveling through several countries, it can be difficult to refill your SIM card once you leave the country of purchase. Some countries require you to fill out a lot of paperwork or have a local address when purchasing a SIM card. One more disadvantage is that friends and families can't reach you on your regular number if your SIM card is no longer in your phone. Keep in mind though, that most phones can now accommodate more than one sim card, so you may be able to still answer your home phone - of course that results in paying those international fees that you were trying to avoid in the first place! For all these reasons, we recommend that our travelers first contact their carrier and explore an international plan. Keep in mind that after all the effort you go through, you may be saving less than $100 for something that is just going to make your life a little more complicated. Another option of increasing popularity is purchasing an e-sim instead of a physical sim card. Many e-sim cards are set up specifically to accommodate international travelers. Again, you will need to check with your carrier though to determine whether this is possible with you phone.

If it has been released in your destinations, the Go Real Travel app will contain your itinerary, hotel reservations, transport tickets, tours, and more. Be sure to load it on to your phone before you depart. We also suggest you download Google Maps and Google Translate. You can download both for free. Google Maps is a very useful tool for navigating around new cities. Google Translate lets you look up words in many different languages and instantly translate them into English. This especially comes in handy for reading menus, so you can understand all the delicious things to order. ChatGPT is also great for translation, as well as some travel tips. But be careful, it tends to sometimes make up travel tips and give incorrect ones.

Yes, you definitely should purchase travel insurance for your trip. We cannot require you to purchase insurance, but as our liability release explains, Go Real Travel is not responsible for the costs of medical care, medical evacuation, trip cancellation, or trip interruption. If you choose not to purchase travel insurance, you are traveling at your own risk and Go Real Travel will not cover these costs for you. As we pay some of your travel costs in advance, we will also adhere strictly to our refund and cancellation terms. Before traveling with us you should consider purchasing travel insurance through a third-party insurer to cover unexpected trip cancellation, interruption, and medical costs. We do not include extreme sports or dangerous activities in our itineraries, but that doesn't mean you can't trip walking down stairs or another unpredictable medical mishap. Cancellation coverage is also important as many things can derail trip plans, such as an illness or accident in the family, job loss, or a weather-related event. There are numerous other problems you may encounter on your trip, such as losing your baggage or important documents. For American travelers, we suggest starting your search with Travel Guard, which is the industry standard. They offer affordable and comprehensive packages. They also provide 24-hour in-house travel assistance, allowing you to call for help in arranging medical care, medical evacuation, tracking of lost bags, and other valuable services. We will be happy to provide a free quote from Travel Guard for you. You can also go to www.insuremytrip.com, which consolidates and compares quotes from different providers. Suggested Minimum Coverage Medical Expense ($10,000 minimum) Emergency Medical Transport ($25,000 minimum) Trip Cancellation, Interruption, and Delay Other Coverage to Consider Baggage & Personal Effects Pre-existing Medical Coverage Waiver (if necessary) Cancel for any reason option Any other coverage which meets your specific needs

Regardless of which insurance provider you select, it is critical to understand the terms of the policy and how they apply to your personal situation. Travel insurance is in our opinion a very worthwhile investment, but all insurance companies will avoid paying a settlement if the terms of the policy allow them to.

You should not purchase a policy covering the cost of the entire trip if you have not yet paid for it. While it may be more convenient to purchase a policy covering the whole trip upfront, it does not make financial sense. Just cover those costs you have already paid for. For instance, purchase an initial policy which covers only your deposit payment. Then once you purchase your flight tickets, adjust the policy to also cover the cost of the flights. Finally, when you pay your balance, adjust your policy again to cover the balance.

We suggest that you buy your coverage within 15 days of making any trip payment, as many insurers will only extend the full benefits of the policy in this case. Insurers often offer incentives and better terms when you purchase within 15 days. It is important to remember that this also applies to cases where you extend your coverage. Therefore, you should not only purchase within 15 days of making your deposit payment but also adjust your policy within 15 days of purchasing your flight tickets or paying your balance.

The registered address of Go Real Travel is 14101 El Camino Real Rd., Ocean Springs, MS 39564. This address is not a storefront location. Should you wish to contact us, please utilize our website chat, email us at support@gorealtravel.com, or call us at +1 312-985-7929 (or +61 8 7200 1488 if calling from Australia).

We aren’t able to add restaurant reservations directly into your itinerary. In practice, we also find it’s usually better not to book too far in advance. Travel plans often shift a little, and fixed restaurant bookings can get in the way of more important discoveries. Many travelers also prefer the freedom to choose where to dine once they’re on the ground, whether that means returning to a favorite spot, following a local recommendation, or exploring the dining scene in a neighborhood they’ve just fallen in love with. Through your Go Real Travel mobile app, you’ll be able to see nearby restaurants and quickly access their contact information. While weekend dining sometimes requires reservations a few days ahead, in most cases you can book a day or two in advance — or even the same day — and still enjoy excellent options.

- Terms of use can be found here: https://www.gorealtravel.com/terms-of-use ||||| Booking conditions can be found here: gorealtravel.com/client/itineraries/booking-conditions

Not at all! Anyone 18 and older can refer friends. As long as your friend books a qualifying trip ($2,000+), they get $100 off, and you earn a $200 travel credit toward your own future adventure.

Your $200 credit is officially locked in the moment your friend approves their personalized itinerary and pays their non-refundable deposit.

Your friend simply needs to mention your full name and email address when they first contact Go Real Travel. We need your email to ensure we know exactly where to send your $200 travel credit! You can also send them the ready-made referral message via email, WhatsApp, or social media.

Yes, to qualify for both your $200 referral credit and your friend's $100 discount, the referred friend’s booked trip must have a minimum total value of $2,000.

Yes, referral credits expire 24 months from the date they are issued. They hold no cash value, are non-transferable, and can only be applied toward your future Go Real Travel bookings.

No, referring members of the same household or creating self-referrals is strictly prohibited under the program guidelines.

You earn a $200 travel credit for every friend who books a trip with Go Real Travel, and your friend gets $100 off their first custom itinerary. There is no limit to how many friends you can refer.